Career Opportunities

Senior IT Support Analyst: Paris

Paris, FR Full-Time IT

Marex is a technology-enabled provider of essential liquidity and associated market infrastructure to participants in global energy, metals, agricultural and financial markets.

The Group provides comprehensive breadth and depth of coverage across five core services: Market Making, Execution and Clearing, Hedging and Investment Solutions, Price Discovery and Data & Advisory. It has a leading franchise in many major metals, energy and agricultural products, executing around 38 million trades and clearing over 193 million contracts in 2021. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 21 offices worldwide, the Group has over 1,100 employees across Europe, Asia and America.


Key responsibilities include:-
• Responsible for day to day running of the Paris Service Desk and working closely with London, Asia &
US counterparts.
• Ensuring the team accurately log, update and resolve all Incidents, Service requests and Changes in
the Service Desk system (JIRA)
• Ensure that tickets assigned to the service desk are dealt with within SLA
• Assist the Head of IT Service Desk with ensuring the team follow the Marex Incident, Service Request,
Change and Problem management processes
• Assist the Head of IT Service Desk with improvement to the service desk systems and processes
• Management and timely resolution of Service Desk tickets
• Effective escalation of tickets
• Ensure customers are dealt with professionally and efficiently
• Knowledge sharing with other team members through a knowledge base system
• Support of standard Microsoft technologies and onsite infrastructure, with support from offsite Global
specialist teams
• Support of the onsite telephony systems, including the Cloud 9 platform
• Operational support of QOF application and Controlpose system, with support from offsite Global
specialist teams and local subject matter experts
• Writing documentation and maintaining knowledge of new technologies and how they can help the
• Ensure technical skills are updated in line with company requirements
• Endeavour to align working practices to ITIL framework where appropriate
• In conjunction with the IT Support Analyst – providing out of hours support to users as per On Call
Rota and supporting change/operational initiatives that are required to be actioned out of hours
• Providing support in conjunction with local IT Support Analyst to cover business working patterns,
Monday to Friday.
• Working closely with other Technology departments to ensure smooth transition into production of
new services.
• Manage and work closely with IT and Advocates on new systems/changes.
In addition to the above, all members of the team are expected to contribute to departmental projects and
this can include weekend work.

Skills and Experience Required

• Previous experience of working in the banking/finance industry is highly desirable.
• Previous experience of working in the trading/exchange sector is highly desirable
• Good level of French and English spoken and written
• ITIL Foundation or above

The technical areas you will be expected to be competent in:-
• VMware
• Standard Microsoft Technologies
• Microsoft Windows Server Systems
• Microsoft Active Directory (DNS/DHCPs/GPOs etc.)
• Microsoft Exchange
• Desktop Central
• IP Technology (Networking/Telephony).
• LanSweeper, Mimecast, Azure, AWS,
• HP Servers
• Storage and Fileservers
• Understanding of PHP, SQL, scripting language (batch, vbs, powershell, python)