Career Opportunities

IT Analyst

Singapore, SG Full-Time IT

OVERALL PURPOSE OF ROLE: 
Working as part of the IT function in Asia, based in the Singapore Office:- You will provide IT support to users as well as help support project initiatives as part of the Global Service Desk Team.

DUTIES:

  • Desktop support of users
  • Assist Global teams to maintain the server and network infrastructure.
  • Management of IT specific projects within the region
  • Management of the over-night global support process (follow-the-sun)
  • Development and maintenance of documentation
  • Local representation of the Global IT Service Desk team
  • Candidate needs to work in shift schedule
    • UK daylight saving on
      • Monday: 07:30 – 16:30
      • Tuesday – Friday: 08:00 – 17:00
    • UK daylight saving off
      • Monday: 08:30 – 17:30
      • Tuesday – Friday: 09:00 – 18:00
  • As part of the IT Service Desk you will have the following responsibilities:
    • Management and resolution of incidents escalated from the service desk
    • Knowledge sharing with other team members
    • Adherence to global change, incident, problem and request policies and procedures
    • Adherence to global security policies

SKILLS REQUIRED: 

  • Previous experience of working in the banking/ finance industry is highly desirable. At least 10 years experience in a similar role is what we would hope the successful candidate to have.
  • The technical areas you will be expected to be competent in are as follows:
    • Standard Microsoft desktop technology (Office365, Microsoft Teams etc)
    • Standard Microsoft server platforms (Windows server 2016, 2019)
    • Understanding of Windows 2019 Active Directory Services
    • Working knowledge of ATERA Desktop Central system
    • Install and configure new IT equipment
    • Troubleshoot and upgrade software, hardware, and network incidents for workstations and office equipment, including operating systems and software applications
    • Setup user, email and application accounts
    • Provide new user orientation to new employees on the use of the computer system and network
    • Record, update and document requests using the IT service desk systems (JIRA, Confluence)
    • Create, maintain and publish relevant support documentation in order to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
    • Escalate unsolvable issues to proper tier support team members
    • Follow up with users to ensure the problem has been solved
    • Setup and maintain the leased line and internet connection for our clients.
    • Experience in supporting trading system is highly preferred.
    • Experience in supporting Cloud9 system is highly preferred.
    • Knowledge sharing with other team members through a knowledge base system
    • IT project works:- Working with other Global IT teams.
    • Aligning working practices to ITIL framework where appropriate
    • In addition to the above, all members of the team are expected to contribute to departmental projects and this can include weekend work.

SKILLS, EXPERIENCE & PROFESSIONAL QUALIFICATIONS

  • Strong management experience (people/ stakeholders/applications)
  • Proven history of IT experience within a bank or brokerage trading environment
  • Knowledge of current F&O vendor platforms at administrative and technical level.
  • Strong communication skills and good telephone manner
  • Strong understanding of brokerage operational flow and ‘lifecycle of a trade’
  • Good understanding of general IT, network, operating systems and server management
  • Experience of driving change initiatives in a service environment
  • Experience in Trading Technologies CQG/Fidessa/Sharepoint platforms would advantageous

PROFESSIONAL QUALIFICATIONS:

  • ITIL

PERSONAL ATTRIBUTES:

  • Calm under pressure
  • Flexible
  • Eagerness to learn
  • Excellent communication skills
  • Effective written and oral communication skills, with the ability to present ideas in user-friendly language