The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

For more information visit https://www.marex.com/

Job Reference: VN2628

Department description

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

The Business Technology function ensures delivery of Technology services to each Marex business area. We partner with the business to optimise their technology stack, prioritise their strategic technology roadmap and drive their software delivery lifecycle. We define and agree change initiatives with the organisation’s business areas and then coordinate delivery against specific acceptance criteria.  Each Business Technology team is aligned to one of Marex’s business divisions and works with a corresponding Development team and Application Support team. A global team of implementation resources coordinate and support the technology business streams with delivery.  

Role Summary

Based in London, the Head of Client Technology is accountable for the end-to-end product leadership and delivery of technology capabilities within the Client Technology business stream. The Client Technology business line is responsible for building and evolving client engagement products and platforms used across Marex, including Neon, CRM and client data management, and for enabling cross-selling initiatives through technology across the Firm.

Working in partnership with the Business Owner and senior stakeholders, this role sets product vision, defines the problem statements to solve, and translates business strategy into a prioritised roadmap with clear outcomes, success measures and acceptance criteria. It provides single-threaded ownership for prioritisation decisions, ensuring that investment is directed to the highest value opportunities and that delivery is sequenced to maximise adoption and impact.

The role leads a cross-functional operating model across business-aligned Development and Application Support teams (with dual reporting lines), ensuring a continuous loop of discovery, delivery, launch and iteration. It is responsible for product health and performance through measurable KPIs (e.g., client adoption, engagement, service quality, and operational efficiency), and for ensuring solutions are secure, scalable and supportable. The size and makeup of the business stream’s team is agreed with the Business Owner for CTO approval to meet agreed service levels and product objectives.

All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role.

Role specific:

• Define and support the strategic technology direction for the Cross Sell and Client Engagement business unit.
• Partner with the Business Owner and Technology leadership on budgeting, forecasting, and investment planning.
• Develop and communicate clear, outcome focused technology roadmaps aligned to business priorities, with transparent status reporting on progress, cost, effort, risk and dependencies.
• Lead continuous product discovery, defining clear problem statements, target users/personas, and value propositions for key client engagement journeys.
• Own prioritisation and trade-off decisions through a transparent framework (e.g., value vs effort), balancing revenue enablement, risk/compliance, operational resilience, and technical debt.
• Define, track and report product OKRs/KPIs (e.g., adoption, engagement, cross-sell workflow efficiency, service quality), using insight to iterate roadmaps and improve outcomes.
• Maintain a single, outcome-led backlog with clear hypotheses, acceptance criteria and definition of done (including operational readiness, controls, and support model).
• Establish product analytics and instrumentation to measure usage, funnel performance and friction points across client engagement journeys.
• Right size the technology footprint for the business line, including resourcing across Business Technology, Development, and Application Support teams, to ensure cost effective service delivery.
• Act as a senior technology partner to business stakeholders, securing alignment, adoption, and prioritisation of Client Technology initiatives.
• Ensure alignment with the core Technology Strategy and promote reuse of existing platforms, vendors, and services where appropriate.
• Drive innovation and identify new solutions that deliver competitive advantage.
• Serve as the primary interface to AI, Data, and Development teams to ensure aligned and prioritised delivery.
• Contribute to departmental technical direction by researching emerging technologies and evaluating third party tools and platforms.
• Act as product lead for Neon and related client engagement capabilities, translating cross-selling strategy into prioritised deliverables with clear outcomes and mutually agreed acceptance criteria.
• Oversee delivery of major initiatives, ensuring projects are delivered on time, on budget, and to agreed quality standards.
• Ensure all delivered systems and infrastructure are production ready, secure, scalable, and fully documented for operational handover.
• Maintain awareness of applicable risk, regulatory, audit, and compliance requirements, ensuring all technology solutions adhere to required standards.
• Promote and enforce best practice software development processes and standards.
• Foster an inclusive, collaborative culture, recognising end to end lifecycle impacts and engaging all affected stakeholders during change.

All staff:

• Ensure compliance with the company’s regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times comply with the FCA’s Code of Conduct.
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• Report any breaches of policy to Compliance and/ or your supervisor as required.
• Escalate risk events immediately.
• Provide input to risk management processes, as required.

Skills and Experience:

• Strong experience delivering Client Engagement and Cross Selling technology within a financial institution, including Salesforce.
• Knowledge of vendor platforms used within derivatives and clearing environments.
• Proven vendor and third-party delivery management experience.
• Agile product development and delivery expertise.
• Strong product management capability, including product discovery, roadmap prioritisation, defining OKRs/KPIs, and driving launch and adoption.
• Excellent stakeholder management and communication skills.
• Strong leadership capability with a delivery focused entrepreneurial mindset.
• Experience designing secure, resilient, and scalable technology solutions.
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Broad asset class knowledge: commodities experience preferred.
• End to end trade lifecycle knowledge.
• Exposure to trading, pricing, risk, and algorithmic trading platforms.
• Experience with cloud technologies, Microsoft platforms, and modern deployment models.
• Background working in regulated financial services environments.

Competencies:

• Excellent verbal and written communication skills.
• A collaborative team player, approachable, self-efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Ability to take a high level of responsibility in a fast pace and high-volume environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Leadership Capabilities: 

• Successful management of the Team, objective setting and reviewing and managing individual performance.
• Adapts own influencing approach to individuals, anticipating impact of words and actions
• Pre-empts or resolves conflicts by discussing individual issues with each person.
  
  

Conduct Rules, You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company.  We welcome applications from candidates returning to the workforce.  Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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