Career Opportunities

Service Desk Analyst

London, GB Full-Time Tech

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

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Working as a part of the Global Service Desk team, you will be expected to provide general IT support to the user community at our London HQ.

Key responsibilities include:

* Accurate logging of all Incidents, Service requests and Changes in the Service Desk system (JIRA)
* Management and timely resolution of Service Desk tickets
* Effective escalation of tickets
* Ensure customers are dealt with professionally and efficiently
* Knowledge sharing with other team members through a knowledge base system
* Support of Standard Microsoft Technologies
* Writing documentation and maintaining knowledge of new technologies and how they can help the company
* Ensure technical skills are updated in line with company requirements
* Endeavour to align working practices to ITIL framework where appropriate
* The role is fully office based and you will be asked to provide support as per shift pattern (core hours of 6:30am to 7pm). Additionally, out of hours support to users as per an on-call rota may be required as well as weekend work.

In addition to the above, all members of the team are expected to contribute to departmental projects and this can include weekend work and may involve working earlier or later shifts to assist our global business.

Skills & Experience Required

Previous experience of working in the banking/finance industry is an ideally but not an essential, we are interested in people from other sectors. Proficiency in English is required

You will be expected to be competent in:-

* Standard Microsoft Technologies
* Microsoft Windows Server Systems (2008/2012/2016)
* Microsoft Active Directory (DNS/DHCPs/GPOs etc.)
* Microsoft Exchange
* Supporting Windows OS and desktop hardware and software
* You will also be expected to have a good current knowledge of relevant technologies and best practices.
* Not vital but advantageous: ITIL v3, Microsoft MCSE, Citrix, Cisco.
* Calm under pressure
* Flexible
* Eager to learn
* Excellent communication skills
* Effective written and oral communication skills, with the ability to present ideas in user-friendly language

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.